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JED BETTELON, OPERATING PARTNER;JACK GWIN, FOUNDERBalancing elegance and functionality is crucial in bathroom renovations, as this central space should be both visually appealing and practical. It serves as a serene retreat that seamlessly blends aesthetics with convenience. However, contemporary challenges complicate this task. The growing aging population requires renovations that support aging in place, combining accessibility with aesthetics. Additionally, the prohibitive costs of renovations pose a significant obstacle, especially for those seeking affordable solutions or financing alternatives.
Enter Bath Masters-a veteran-owned renovation company that approaches bathroom design with the understanding that true elegance goes beyond surface-level aesthetics.
The company creates environments that resonate with beauty while meeting the practical needs of every individual. It specializes in customizable solutions that blend functionality with design, particularly in walk-in bathtubs and barrier-free showers, to provide safety without compromising style.
“Our main objective is to create an exceptional experience for our customers by involving them in the process. We offer top-notch, personalized solutions that enhance both the functionality and aesthetic appeal of bathrooms, focusing on safety, quality, accessibility, and expert installation,” says Jed Bettelon, operating partner at Bath Masters.
A Decade of Trust, Quality, and Community Commitment
For over a decade, Bath Masters has been committed to more than just selling bathrooms-it strives to make a meaningful impact in the communities it serves. From the moment a customer steps into the showroom, books an in-home consultation, or even just picks up the phone or sends an email, the company’s approach aligns with the client’s personal needs at every turn. It upholds its values at each step, ensuring that customers enjoy not only the final result of a new bathroom but also the entire experience of working with the team.
Through this, Bath Masters has earned recognition for its quality work and fair and honest business practices. It partners with the VA to provide veterans with access to grants for essential bathroom modifications-a service many other companies do not offer. This distinct approach ensures that clients receive the support they need to maintain their independence and quality of life.
Crafting Tailored Services for Every Need
Bath Masters specializes in personalized bathroom solutions, offering walk-in bathtubs, walk-in showers, traditional tubs, and complete bathroom remodels. Its expertise lies in converting existing tubs into walk-in showers to provide barrier-free designs for easy access. To enhance safety, the company installs grab bars and anti-slip surfaces in walk-in showers, with expert installation and customization options.
“We use high-quality acrylic for our products, which are custom-cut on-site to guarantee a perfect fit for each bathroom. These solutions are backed by a lifetime warranty, and the attention to detail ensures that every project meets the highest standards of functionality and design,” says Bettelon.
Personalized Approach to Project Management
“The team is truly an integral part of our success and growth.
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We use high-quality acrylic for our products, which are custom-cut on-site to guarantee a perfect fit for each bathroom. These solutions are backed by a lifetime warranty, and the attention to detail guarantees that every project meets the highest standards of functionality and design
Personalized Approach to Project Management
Within three business days of a sale, Bath Masters sends a project manager to measure the bathroom, confirm all details, and check for potential issues. This includes inspecting the water shut-off and power systems for any electrical work. Design specialists work closely with clients, offering in-showroom consultations and on-site design visits. They help clients choose finishes, fixtures, flooring, and accessories to ensure that every bathroom is both functional and aesthetically pleasing. The company then procures the necessary materials and promptly notifies the customer of the project’s advancement. Customers receive an installation date and regular progress updates through both email and text notifications.
Bath Masters’ installers also keep the customer informed about the job’s progress using real-time photos from CompanyCam. Once the project is complete, the company provides a closeout packet with care and maintenance instructions. The goal is to ensure timely delivery, maintain open communication with the customer, and keep them engaged throughout the process. This way, the company strives to exceed expectations in every renovation, adding a personal touch that’s often missing in the industry.
Transforming Spaces, One Bathroom at a Time
A recent project highlights Bath Masters’ impact on clients’ lives. A disabled veteran living in a single-story home faced mobility challenges with a traditional tub and limited bathroom space. Bath Masters provided a solution by installing a zero-entry shower with a custom ramp to ensure safe and easy wheelchair access. The shower pan was customized with a ramp to meet VA specifications for grant eligibility, and the client was able to select colors and finishes that matched the existing decor. The result was a safer, more comfortable bathing experience that increased the client’s confidence and independence while maintaining the bathroom’s aesthetic and enhancing the home’s value.
The Driving Forces Behind Our Success
Our main objective is to create an exceptional experience for our customers by involving them in the process. We offer top-notch personalized solutions that enhance both the functionality and aesthetic appeal of bathrooms, with a focus on safety, quality, accessibility, and expert installation
The reason we’re where we are today, and where we’re heading, is all due to the collective effort of everyone-from operations managers and project managers to the installers, customer service reps, and sales team,” says Bettelon.
Bath Masters has a dedicated team of 25 skilled professionals who excel in both technical knowledge and exceptional customer service. They are passionate about their work and understand that their services improve lives by offering safe and dignified bathing solutions. The company also has strong relationships with suppliers, manufacturers, and financial partners. These partnerships ensure that Bath Masters provides high-quality, durable, and innovative products at competitive prices, enhancing the value of its solutions.
Cutting-Edge Technology Meets Uncompromising Quality
To achieve its targeted standards, Bath Masters heavily invests in technology to streamline business operations and provide top value to customers. It uses Builder Prime as its CRM to ensure everything is properly documented and tracked, giving customers access to their warranties and other relevant information. CompanyCam is used to create detailed job folders for each project. These folders contain photos and measurements documented by design representatives and installation team members, which are reviewed by the operations manager. The detailed report is shared with clients electronically or in print to maintain quality control. The company’s commitment to quality is also reflected in its decade-long reputation and certifications from the National Kitchen and Bath Association (NKBA).
Ten Years Strong: Rebranding, Growth, and the Future
Bath Masters recently celebrated ten years in business and introduced a significant brand redesign to mark this milestone. The company unveiled a fresh new look, including a mascot named Oscar the Otter, and updated branding across its fleet of service vehicles. After a decade of being rooted in the same showroom and community, Bath Masters continues to expand with two new locations in Cincinnati and Lima, Ohio. Both locations are brick-and-mortar spaces currently under construction, as the company builds out the showrooms. Physical spaces and signage are already in place, and additional partner operators Percy Gendreau for Lima and Natasha Frasher for Cincinnati are set to manage them. Bath Masters looks forward to launching these locations in 2025.
The company takes immense pride in being an integral part of the community, sponsoring Little League teams, community events, and even the scoreboards at the local high school. Its decade of experience, commitment to customer satisfaction, and focus on accessibility and style make Bath Masters a reliable partner and a standard-setter in bathroom renovations.
