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Jeremy Harris, Vice President of Overhead Door™ Sales“Our mission is to provide unparalleled solutions that meet the diverse needs of our customers,” Jeremy Harris, vice president of Overhead Door™ Sales, said.
Overhead Door Brand’s key differentiator is its distinctive distribution model, which ensures that every market has limited authorized distributors to sell and service its products. This provides an exclusive market presence for distributors and ensures that customers receive consistent, high-quality service in line with Overhead Door’s core values.
The company’s culture is built around four core values— people, customer care, integrity and excellence. The team is its greatest strength, and Overhead Door™ Brand fosters an environment where employees are encouraged to develop careers and take pride in their work, driving motivation and engagement. With customer experience a top priority, the team works relentlessly to improve products, platforms and interactions for strong partnerships.
The company acts with integrity and aims to achieve a high level of trust by continuing to do what is in the best interest of its clients.
Realizing the dynamic market demand for customized solutions and the increasing pace of business, Overhead Door™ Brand continues to increase capabilities with technology and customer service. This evolution provides rapid and efficient service with a quick turnaround time, giving customers a white-glove experience.
Overhead Door™ Brand primarily collaborates with upward-acting door installation and distribution companies, offering residential and commercial sectional doors, rolling steel and high-performance door products. The company has also expanded into the dock equipment sector, providing complete solutions for commercial buildings. Additionally, Overhead Door™ Brand is the only company in the industry to offer a range of residential and commercial garage door operators, making them a Total Solutions Partner.
Customer centricity is at the heart of its operations, with a culture of going the extra mile to customize products tomeet client needs. In one instance, a client who wanted to bid for a self-storage facility was unable to proceed due to the unavailability of the requested color option for upward-acting doors. Overhead Door™ Brand acted quickly, coordinating with the sales and supply chain teams to source the required color. The system was delivered swiftly and at a competitive price, allowing the distributor to participate in the bidding process. Thanks to the company’s dedication to customer service, the client avoided being boxed out and won the contract.
Our mission is to provide unparalleled solutions that meet the diverse needs of our customers
Overhead Door™ Brand’s commitment to community service is evident in its partnership with organizations like the Tunnel to Towers Foundation, which provides mortgage-free homes to Gold Star and fallen first responder families with young children and by building specially adapted smart homes for catastrophically injured veterans and first responders.
An unwavering dedication to customer satisfaction and community service, combined with comprehensive product offerings, makes Overhead Door™ Brand a leader in the upward-acting door industry. With over 125 years in business, it continues to set new standards in the market and exceed client expectations.
