Restoremasters

Be it storm (hail, tornado, and hurricane) damage, fire, pipe bursts, or mildew, the company’s disaster restoration specialists reach customer locations as soon as possible and help them recover from disasters.

In fact, RestoreMasters’ response time is faster than most companies because of its wide network of vendors. “Our goal is to be highly responsive. We are there on the job site when the sun comes up and work till dark. We deliver high quality services to ensure that everybody is happy at the end of the project,” comments Irvin.

RestoreMasters delegates its team of specialists for various types of buildings and projects depending on the problem or emergency. For instance, if a storm hits a flat roof area, the company sends its flat roof technicians to deliver replacement or restoration services. To further expound on the robust restoration capabilities of RestoreMasters, Irvin recalls their recent engagement with one of its clients, the Sanford Seacoast Regional Airport in Maine. The airport was hit by a hail storm, and the client received less than $50,000 as the insurance claim to repair their facilities. RestoreMasters stepped in, met with the insurance company, and managed to successfully prove to them all the damages caused to the airport due to the storm. As a result, the client received over half a million dollars to fix the damages that were not accounted for at the beginning.

Where Expertise Meets Excellence

The company has stood the test of time and built a strong foundation in the industry, owing to its vast experience and on-time and high-quality work. RestoreMasters and its affiliated companies have been accredited by eminent organizations, such as the National Roofing Contractors Association (NRCA), GAF, Gaco Western, and many more. “With a proven track record and years of experience, we assure our clients that by choosing a company like ours, they get highly reliable services. In fact, manufacturers back the warranties for all the roofing products we install for our customers,” mentions Irvin. Moreover, the company offers a $50M bonding capacity. What steers RestoreMasters ahead of the market competition is its ability to manage projects from start to finish in a hassle-free manner and schedule delivery of services as per customers’ convenience (on weekends or even nights).

RestoreMasters provides prospective clients with walkthroughs of projects to give them a clear idea of how services are offered on the job sites. The company deploys full-time customer service staff on the job sites and in the office to document the progress of a project and provide clients with regular updates by sending them multiple pictures and videos of the project sites. The clients can also walk into these job sites to assess the work. “The overall happiness and satisfaction of our customers have greatly improved with the effective communication that we provide on the job sites. It shows in the reviews our customers write and videos they make for us,” adds Irvin.

The company has also recorded and uploaded a multitude of project videos on Vimeo for customers’ reference. What’s more, RestoreMasters has started its new Overwatch program to constantly monitor and protect customers’ properties and assets all year round with yearly visits and detailed documentation. Utilizing this program, the company deploys its professional team of public adjusters, building consultants, and restoration professionals to work on behalf of clients in case of extreme weather events to restore their property to pre-loss condition.

A Growth-Driven Culture at the Core

Irvin accredits his company’s success to an incredible team of trained, certified installers with expertise in installing any type of roof. RestoreMasters holds frequent meetings each week with individual team members to recognize and appreciate good work and, at the same time, constantly improve collaboration, communication, and the quality of service. “The stronger the bond we share with our team members, the more profound is their belief in the same vision that we have. Our work culture is steeped in innovation and we ensure that everybody is on the same page and growing together,” asserts Irvin. With an inspiring leader like Irvin at the helm, RestoreMasters is keen on providing all the growth opportunities for its employees to move up the corporate ladder.

RestoreMasters has doubled its profit over the last two years and is geared to continue with the same momentum. Owing to its steadfast commitment to delivering services with utmost professionalism and integrity, the company has been continuously expanding its client base. RestoreMasters has onboarded numerous talented professionals in its team, who are constantly pushing for more growth. The company aims to develop true business leaders by rigorously training its in-house technicians, who have been part of the RestoreMasters family for years. With a primary focus on insurance restoration in the U.S., RestoreMasters has set its sights on geographical expansion; the company is stepping into Canada next year. RestoreMasters also intends to expand into the Virgin Islands, Hawaii, and Australia. “Our slogan is to serve, sacrifice, and deliver. We are here to serve our clients, sacrifice whatever it takes to meet their needs, and deliver the best services to exceed our customer expectations,” notes Irvin.