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Dante Cantu, Managing PartnerEnter Rhino Roofers, a premier roofing company that provides a 5-star, white-glove roofing experience to residential and commercial customers. Over 80 percent of its business is driven by asphalt shingle roofs, the most popular option for high-end residences in San Antonio. It also provides various kinds of metal, tile, and coated, as well as special low-slope and flat roofs.
Rhino Roofers offers a lifetime workmanship warranty on all its projects, unlike other roofers that provide a maximum of 10 years. Each of its builds also comes with a 50-year manufacturer’s materials warranty.
“Our clients are always thrilled to work with us because we have the best build process and are highly communicative. We educate them and help them pick the right roof for their property and needs,” says Dante Cantu, managing partner at Rhino Roofers.
Backed by a team of roofing industry veterans with more than 130 years of combined expertise, Rhino Roofers strongly emphasizes offering exceptional customer services and high-quality roofing products and workmanship. Besides, it has a platinum partnership with Owens Corning, a leading company that develops and produces insulation, roofing, fiberglass composites, and related materials and products. Less than one percent of roofing contractors in the U.S. have a reputation for partnering with Owens Corning as they adhere to strict professionalism, financial stability, and customer service standards, which is a testament to Rhino Roofers’ proficiency in the roofing space.
Another valuable asset of Rhino Roofers is the experience and knowledge of its founding members. David Villarreal, the co-founder, is regarded as a living encyclopedia for residential roofing construction, serving as Owen Corning’s San Antonio market representative for 20 years.
Throughout his career, he has built a vast network of top tradespeople and gained a thorough understanding of how to construct roofs for various specifications, making him the go-to person for complex roofing issues. In addition, Cantu brings his experience as a successful entrepreneur in the insurance sector to complement Villarreal’s roofing prowess with a business mindset.
Typically, roofing problems are caused by storms, extreme weather, or other unexpected factors. Recognizing this, Rhino Roofers approaches homeowners with a mindset to guide them through their roofing issues. Often, homeowners are dealing with roofing problems for the first time, which makes them unsure of how much out-of-pocket money they will need to spend. When they are faced with insurance claims denial, Rhino Roofers’ field consultants effectively communicate with adjusters and agents to aid them in receiving the desired reimbursement. Even in tough cases, the specialist team supports homeowners in obtaining claims through dedicated and timely appeals. Through these competencies, Rhino Roofers has assisted numerous homeowners in getting insurance coverage that facilitated the construction of a roofing build that would otherwise be unaffordable.
Rhino Roofers is emerging as a top-rated roofer that provides a 37-point roof inspection to identify leaks, external damage, structural integrity, and other areas requiring preventative maintenance. It deploys a specialized team for every project to assist clients during the roofing procedure.
The team includes a client success coordinator that ensures the appointments are met, enters all notes into the CRM, and obtains the necessary images and supplementary information for better quoting or insurance contracts. The coordinator also assigns a roofing consultant to inspect the roof before showing homeowners the options and helping them make the best choice. Once the roof is finalized, the coordinator gathers all the data required and passes it to the production manager, who ensures the successful development of the preferred build. He then assigns a full-time, dedicated project manager to oversee the construction process on-site and ensure every stage of the process is followed precisely without any shortcuts. This way, the roofing consultant, client success coordinator, and project manager collaborate efficiently to deliver a holistic experience, from design and development to invoicing and billing.
Our clients are always thrilled to work with us because we have the best build process and are highly communicative. We always educate them and help them pick the roof that’s right for them
Rhino Roofers’ successes can be attributed to its emphasis on seeking A-players while selecting candidates for its team, always ensuring they are communicative, tech-savvy, organized, and, most importantly, committed to serving customers. Unlike most roofing firms that hire family members or overlook the credentials of the people they hire, all personnel employed by Rhino Roofers are W-2 workers, making them legitimate employees with annual income and tax reports.
Rhino Roofers continues to be a game changer in the roofing industry, helping clients take charge of their roofing projects. Moving forward, it strives to lead the industry in customer experience and satisfaction by leveraging its tools, systems, processes, and strong team.
