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Darin Hochstetler, General ManagerSouthwest specializes in durable commercial roofing solutions, offering expert services in metal, flat and low-slope roof installations, repairs and replacements. From initial inspections to project completion, the priority is customer service. It goes above and beyond to add value to its customers and deliver roofs that stand the test of time.
“Our intention is not to satisfy or please our customers,” says Darin Hochstetler, General Manager. “Our intention is to amaze them.”
Beyond craftsmanship, Southwest prioritizes open communication and ethical decision-making, even when it means recommending a better, sometimes more expensive solution. This approach reflects its focus on long-term quality over quick fixes. Its deep-rooted commitment to do what’s in the customer’s best interests fosters a level of confidence that extends far beyond the terms of a contract, transforming each project into a true partnership.
Southwest’s operations are powered by detailed scheduling and a hands-on approach to project management. It harnesses technologies like drones and thermal imaging to spot hidden roofing issues early, allowing for precise solutions. A blend of technology and attentive management streamlines the process and keeps clients informed.
Recognized across the industry for its certifications and achievements, Southwest holds accreditations from the Better Business Bureau, NRCA and OSHA. It is a Gold Elite GAF-certified contractor and is set to achieve Platinum status—a testament to its dedication to ongoing improvements.
Southwest stands out by offering 25-30 year warranties, outdoing the industry standard. This is paired with a no dollar limit on coverage, ensuring clients receive superior protection and peace of mind.
It consistently adds value by partnering with third-party public adjusters who independently represent clients during insurance claims. In one instance, the Southwest team took on a complex project for Triangle Rubber, where storm damage required extensive restoration. Its third-party public adjuster navigated a lengthy insurance negotiation to secure a fair settlement for the client. Using drone surveys and thermal imaging, hidden issues were identified and documented, ensuring the client received a complete restoration that honored both the insurance policy and Southwest’s guarantee to do what is right.
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Our intention is not to satisfy or please our customers. Our intention is to amaze them
Recognized across the industry for its certifications and achievements, Southwest holds accreditations from the Better Business Bureau, NRCA and OSHA. It is a Gold Elite GAF-certified contractor and is set to achieve Platinum status—a testament to its dedication to ongoing improvements.
Its partnership with Varco Pruden’s engineering team ensures access to superior materials, enabling high-quality work for national clients, including Lippert Components, Steel Warehouse and Worldwide Foam. This combination of credentials, resources and collaborations solidifies its standing as a trusted leader.
Keen to expand its footprint, Southwest has launched mobile offices in multiple states. Its vision is to grow and deliver unmatched value that lasts far into the future. Through cutting-edge technology and sustainable materials, the company enhances efficiency and environmental responsibility. This growth is fueled by a desire to create a legacy business that lasts beyond the current leadership, one that future generations will be proud to continue.
Southwest has earned its place as a trusted force in the commercial roofing arena. It blends expertise with a genuine determination to elevate industry standards, fostering reliance among clients and peers alike. By pairing innovation with steadfast values, it continues to shape a roofing standard where quality and integrity carry equal importance.
